Clients · Account & billing
Help with plans, usage, invoicing, or workspace configuration.
- • Clarifying plan limits and overage handling.
- • Updating billing contacts or company details.
- • Questions about SSO, roles, or team access.
Support
How can we help?
Whether you're a client tuning document flows or a freelancer tracking payouts, this page is your starting point for getting help. Choose the area that best fits your question, or email us directly with details.
Email support
For most questions, the fastest route is to email us with your account context. Include whether you're a client or a freelancer, and any relevant IDs.
- • For clients: your company name and a brief summary.
- • For freelancers: your name and referral or payout question.
- • For technical issues: the page/URL and what you tried.
support@ourodocs.com
You can also reply directly to onboarding emails if you already have an active thread with us.
Common areas we help with
Technical & workflow
Questions about uploads, document flows, or API integration.
- • Upload behavior or supported formats.
- • How structured outputs are shaped for your use case.
- • Early API or automation design questions.
Freelancers · Program & payouts
Help with rank, commissions, and Stripe connection.
- • Understanding your payout calendar.
- • Clarifying rank benefits and progression.
- • Stripe Connect setup or account changes.
Prefer a simple message instead of a full email? Use the contact form and we'll route it to the right place. For quick answers, you can also scan the FAQ before reaching out.